Track Your Order
Enter your order number and email address below to view the current status and tracking information for your order. You can find your order number in the confirmation email sent after your purchase.
How Tracking Works
Order Confirmation
Immediately after placing your order, you will receive an order confirmation email with your order number and details. This email confirms we have received your order and it is being processed.
Processing
Your order is carefully prepared and inspected by our quality team. This typically takes 1-2 business days. During peak seasons, processing may take an additional 1-2 days.
Shipping Confirmation
Once your order ships, you will receive a shipping confirmation email containing your tracking number and a direct link to track your package in real time.
Tracking Updates
Carrier tracking updates are typically available within 24 hours of receiving your shipping confirmation. You can track your package at any time using the tracking number provided.
Delivery
Your package will be delivered according to the shipping method you selected. Orders over $500 require an adult signature upon delivery to ensure your jewelry arrives safely.
Need Help?
If your tracking shows no movement for more than 5 business days, or if you experience any issues with your delivery, contact our customer service team and we will investigate immediately.
Having trouble tracking your order? Our team is here to help.
Email us at support@vevessa.com or call +1 (888) 555-VEVE